Why do NHS Trusts get Subject Access Requests (SAR) so wrong?

The main reasons are:

  • They under resource the SAR Teams
  • Most staff do a really good job but it is not a long term career
  • The way that systems have been implemented means that a lot of the needed data may be held across multiple systems
  • Left hand/right hand do not always work with each other

Ten years ago it was difficult but seemed to be manageable.

Ten years later it seems to be extremely difficult but not as manageable.

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