At this point I really have no idea – the expectations when something is not to their liking seems high but there seems to be no personal responsibility linked to not giving up to date information.
Not everything that goes wrong is due to the organisation but the other side is that we need to get better at dealing with anything that has gone wrong.
At this point I can only try and improve the way that I deal with things – if something that has gone wrong linked to what I am dealing with then it is a start by accepting that.
There is also the bit around you might get 95% right all of the time but it is the 5% that goes wrong that a lot of people will remember.