…internet, email has its use but all official correspondence would be sent by old fashioned mail. It is the great equaliser and makes sure that the person sending the mail and the person receiving it have the same timescales to respond.
The main problem is human error – that is the polite term for staff not checking the information that they are entering on systems about patients. Name and Date of Birth might be checked but a lot of the time there is a “computer says yes” approach if something immediately is matched but they do … Read more
Cut through the paperwork to allow the police to investigate a modern slavery case and also a possible murder. Sometimes you just have to put your name to something and just get on with dealing with something because it is only right to do so.
…and stand by it. With a lot to do with data protection you are not going to make everyone happy. The more complicated the organisation that you support, the more that shades of gray apply because the legislation does not really say what is right or wrong, more what you have to consider and then … Read more
One of the suggestions from the ICO is that if you are providing health care services – say a hospital – that you start advertising your privacy notice at bus stops around the area. The aim is fine – make sure that as many people get the chance to understand how you may be using … Read more
Final Report – Cass Review As a piece of history worth reviewing and forming your own views.
Have seen a few cases in the last few months where someone contacts their GP for a prescription or an appointment only to be told that they have been deregistered as the Practice had been told they had moved. It has happened twice in the last 12 months to the same person. It is happening … Read more
The ICO continues to argue that it will not fine public sector organisations for major data breaches and that reputational damage will be a driver for improvement. As many people are saying, the problem is that if you have no choice but to use that organisation then they could lose all your data and their … Read more
I have to deal with Subject Access Requests (SAR) from members of staff across NHS organisations – where you receive one, you generally know they have issues with their employer. You also know that you are likely to receive a separate Freedom of Information Request (FOI) asking for copies of policies, procedures, certain decision making … Read more
Recognising who designed this: