In other words, the problems and issues they raise make sense to them but not maybe to anyone else. When that starts impacting the services they provide, those services go downhill fast.
That basically means that the data we use is accurate, and when it is not accurate, we can put it right. There seems to be a fire-and-forget approach by a lot of organisations that seem to be if something is entered on the system and it is wrong, then no one has the responsibility to
Not really based on this “They are failing their residents.” – ICO takes action against Croydon Council for failing to respond to Freedom of Information requests | ICO linked to Croydon Council and the fact that they actually got worse. It is a hidden cost burden for any public sector organisation (same with SAR’s) where
They should ask the teenager to come in for a chat about what happens next if they use the NHS for anything. We do not educate service users on how to take responsibility for their own health or what that means about how to access NHS services. GP’s will say they are not funded for
A really simple rule of thumb – if you keep call recordings expect a data subject to want to have a copy. If you don’t want them to have a copy – destroy the recording at the appropriate time. Of course, never destroy the recording when someone asked for it – that might force the
There had to be a lot of leeway on the ground for staff that physically had to be there all the time and the job could be done no other way. That meant we took a blind-eye to some things recognising that some rules would be a hindrance if they were strictly enforced. That was
is not the same as what the law says or was meant to say. I still make use of some advice which said “if it did not say it you cannot imply it” or as Judge Judy said “If it is not in the four corners of this piece of paper it does not exist”.
There are some pretty tight spending restrictions in the NHS at the moment. The trouble is the roles that they are not filling are exactly the ones that will get you fined if not adequately resourced (and I believe that the ICO will fine public sector organisations if they place money over the law). If
… is not always what they can have, especially when they are using legislation to try and get what they want. That is especially true of FOI – there are checks and balances and they are there for a reason.
What a lot of people do not realise is that once someone dies the law and processes do not join up and at times contradict each other. If I had my way, there would be the Data Protection Act (Living) and Data Protection Act (Deceased).