With government announcements linked to getting staff levels back to pre-pandemic levels and the increasing use of AI, people/service users are going to start noticing that the quality of the service they receive (and generally by quality I mean “good decisions”) may be inconsistent or basically just bad.
That is because the people that can afford to leave will do so but they generally tend to be the people that are also the most experienced.
Affordability and experience of getting good support will be real problems in the coming months where it is likely that a lot of public sector organisations will be correcting mistakes rather than being able to make improvements.
No-one is saying that change should not happen and the world has changed since the pandemic but unfortunately the current government inexperience is really showing with some of the decisions that it is making which seem more around ideology rather than what the electorate thought they were voting for.
There will continue to be gaps in the market for people like me but the services that we provide will be focussed on what we state we can and will do based on a firm commitment to what the customer has asked for.