At what point do you say No to a service user?

You say No when they are enjoying an argument more than trying to work with you to get an answer. After today, unfortunately one person is going to find that when they said “leave me alone” after hearing something that they did not want to hear, that is exactly what is going to happen. It … Read more

So who was the budget good for?

It was certainly not good for organisations that support the NHS when it provides care and where they provide care on behalf of the NHS. Margins have been tight for a long time and raises in NI almost have a bias that presupposes that all businesses are milking the public sector. Unfortunately this is going … Read more

Money is everything

If a basic NHS Agenda for Change salary is now around £24k plus other costs, why would you not accept a basic Information Governance/Data Protection service that is around £30-£40000? It might not do everything that you want as an NHS organisation but something is better than nothing!

Some legislation is not new…

…it is just new to the member of staff who may never have dealt with it before. The Access to Health Records Act 1990 dealing with the records of the deceased really does need refreshing and brought into align with the 21st century, but it is all we have. If you are dealing with family … Read more

Is the NHS too hard on itself?

I do not think that it is too hard on itself, more that it is inconsistent in terms of how it handles things. When things go well, accept and own the praise. When things go badly accept and own the negativity. The NHS can be its own worst enemy.

When do you know you are a good DPO in the NHS?

You know you are good because service users are getting you involved in conspiracy theories or accusing you of murder. It proves that you are not just theoretical but hands on and prepared to get engaged. It also proves that you cannot get away from the fact that people are people and they come in … Read more