A lot of queries coming through at the moment are not based on the law but the above.
You are having to factor all this in – not least because some of the answers are years old and the internet is like stepping back in time.
It really does feel like the NHS in particular has lost the knowledge and the reasons why it does certain things.
The mantra privacy by design will become more important because ultimately it should mean that the answers are available in a place that is accessible – rather than relying on people.
Corporate memory needs to improve.